Frequently Asked Questions
Answers To Our Most Commonly Asked Questions
Do You Ship Internationally?

At the moment, HootnHollerBirdToys is only set up to accept USA orders. HOWEVER, we can manually invoice you for your order if you email us your order list and customization options. Our Etsy store, CAN accept international orders and we can also create a custom listing there for any items you'd like from our main website. Please send us a message via the chat icon at the bottom right of the screen to start an order today!

Why can't HootnHoller accept international orders?

It simply has to do with shipping charges not being accurate on our website. For an accurate shipping estimate, every toy listed would need to be weighed (something we are working on!) and our store has over 800 options and designs, which change regularly.

When Will My Order Ship?

Most orders ship anywhere from 2-4 WEEKS after the order is placed. If you'd like toys sooner, please check out our Etsy store, where we only list toys that are premade and ready to ship. These toys usually ship same or next day!

Why Does it Take So Long For My Order To Ship?

At HootnHoller, all toys are made to order to your specifications! Every bird is different and has different needs, likes and behaviors. All our toys can be customized to better suit your particular bird or pet. Some birds prefer different toy parts or materials. This is where HootnHoller shines - we pride ourselves on creating high quality products made to your bird's liking! These customizations can increase order turnaround times, but we also factor in weather, such as hurricanes and high humidity, which affects the drying time for our colored toys and toy parts = as they say, things move slower in the south!

What Are Your Shipping Rates?

We offer FREE continental USA Shipping on orders over $100. Orders from $0-$15 = $8.50 Shipping $15.01-$35 = $10.50 Shipping $35.01-$99.99 = $12.50 Shipping Alaska & Hawaii = $50 Flat Rate Shipping (Any Order Amount) International: Please message us for a quote with your order list. Note: HootnHoller is not responsible for any tarrifs, duties or fees

Do You Support Rescues?

Yes! A percentage of our sales are donated to your choice of rescue on the checkout page! We also sponsor a parrot monthly at Rhode Isand Parrot Rescue and regularly send donation boxes to rescues across the United States.

Are Your Toys Created in a Bird Free Environment?

Yes! We take bird safety very seriously. All our toys are created in our workshop, which is free of all animals, smoke, perfumes, insecticides etc. We are parrot owners too and prioritize all birds' safety!

Are Your Toys Safe?

While no toy is 100% safe, we strive to create safe and engaging toys for birds, parrots and small animals. We use stainless steel hardware in all our cage mounted toys and nickel plated quick links when applicable. Any toy with long threads should be monitored closely and used while the bird is being supervised. We suggest using those type of toys on a playstand, outside the cage. A daily toy check for frayed ends, empty toys that should be refilled and exposed hardware is a great habit to start!

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